SAP Service Manager for CRM

SAP Service Manager for CRM

SAP Service Manager for CRM automates field service processes more typical of short cycle, after-market, customer-facing jobs where SLAs and entitlements are an emphasis. This application is better suited to the operations side of a power distribution company, home repair, office equipment repair, commercial facilities management, etc. Because it is developed on the Agentry platform, it is flexible and can be modified to support processes in emergency response services and other segments where rapid response is critical.


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Deliver World Class Field Service with SAP Mobile Solutions

Empowering the field service workforce SAP CRM Service Manager where it enables workers to manage service orders and create confirmations with signature capture, record status, materials, problems, actions, expenses, customer signatures and more.

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SAP CRM Service Manager Overview Video

SAP Service Manager by Syclo is a turnkey mobile field service solution that extends SAP CRM and SAP ERP to a variety of mobile devices. Leading field service organizations use the application to dispatch service requests, access SAP data from the field, and capture complete, accurate data for reporting and analysis.